Betalice

Our Commitment to Responsible Play

At Betalice, we believe that gaming should be a source of enjoyment and entertainment. Our primary goal is to ensure our players have a positive experience, and this includes supporting responsible gambling practices. We are committed to providing a safe environment where players can enjoy our casino and sportsbook responsibly.

Playing Within Your Limits

To help maintain control over your gaming, we offer several tools and resources. It is important to set personal limits and adhere to them. We encourage all our players to consider establishing deposit limits, which can be set during registration or adjusted at any time through your account settings. Understanding your spending is key to a healthy gaming balance.

Recognising the Signs of Problematic Behaviour

While most players can manage their gaming without issue, it is important to be aware of potential warning signs. These can include gambling more than intended, spending money needed for essentials on gaming, or experiencing negative emotional effects such as stress or anxiety related to your play. If you find yourself concerned about your own or someone else's gambling habits, there are resources available to help.

Support and Resources

Betalice provides access to a range of professional support organisations. These organisations offer confidential advice, support, and practical assistance for individuals experiencing gambling-related difficulties. We encourage you to reach out to them if you require guidance.

  • Self-exclusion is available on request by contacting our support team via email at support@betalice.com.
  • We strictly enforce our under-18 policy, ensuring that underage gambling does not occur on our platform.
  • Links to recognised support organisations including GamCare, Gamblers Anonymous, and Gambling Therapy are readily available on our website.

Our aim is to provide a secure and enjoyable gaming environment. By understanding the tools available and recognising the importance of responsible play, you can ensure your experience with Betalice remains positive.

Tools for Responsible Play at Betalice

We are committed to providing a safe and enjoyable environment for all our players. To support responsible gambling, Betalice offers a range of tools and settings that allow you to manage your gameplay. These are readily accessible and can be activated with straightforward steps.

Setting Deposit Limits

Deposit limits help you control the amount of money you can deposit over a specified period. You can set daily, weekly, or monthly limits. These limits can be adjusted at any time, though any increase or removal will only take effect after a 24-hour cooling-off period, providing a considered approach to managing your spending.

  • Access your account settings.
  • Navigate to the 'Responsible Gambling' or 'Limits' section.
  • Select 'Deposit Limits'.
  • Choose the period (daily, weekly, monthly) and enter your desired limit.
  • Confirm your selection. Your new limit will be active after 24 hours if it is an increase or removal.

Reality Checks

Reality checks provide regular prompts during your gaming session, reminding you of the time spent and the money wagered. These are designed to help you stay aware of your gameplay duration and spending, allowing you to make informed decisions about continuing or taking a break.

  • Go to your account settings.
  • Find the 'Responsible Gambling' section.
  • Locate 'Reality Check' and select the desired interval (e.g., every 30 minutes).
  • Activate the feature. You will receive notifications at your chosen intervals.

Time-Out Periods

If you feel you need a short break from gambling, a time-out period allows you to temporarily exclude yourself from accessing your account for a set duration. This can range from 24 hours to several weeks.

  • Visit your account settings or the 'Responsible Gambling' area.
  • Select the 'Time-Out' option.
  • Choose the duration for your break from the available options (e.g., 24 hours, 1 week, 4 weeks).
  • Confirm your choice. Your account will be inaccessible for the selected period.

Self-Exclusion

For players who wish to take a longer break, self-exclusion provides a more comprehensive measure. Upon request, we will close your account for a significant period, typically six months or longer, up to five years. This is a definitive step to ensure you are not able to access our services.

  • Contact our Customer Support team via email at support@betalice.com.
  • Clearly state your intention to self-exclude and specify the desired duration.
  • Our team will process your request and confirm the closure of your account.
  • Please note that once self-excluded, you will not be able to open a new account or reactivate your existing one until the exclusion period ends.

We encourage all players to familiarise themselves with these tools. Your well-being is a priority, and we are here to support you in maintaining a balanced approach to your gaming.

Support and Responsible Play Resources

At Betalice, we are committed to providing a safe and responsible gaming environment. While we offer tools to help manage your play, external support services are also available for those seeking additional guidance or assistance. These independent organisations offer professional advice and support for individuals and their families affected by gambling.

External Helplines and Organisations

We encourage players in New Zealand, and their loved ones, to explore the resources provided by the following organisations. They offer confidential support and information.

  • Problem Gambling Foundation of New Zealand: 0800 664 262
  • Gambling Helpline New Zealand: [https://www.gamblinghelpline.co.nz](https://www.gamblinghelpline.co.nz)
  • GamCare: [https://www.gamcare.org.uk](https://www.gamcare.org.uk)
  • Gamblers Anonymous: [https://www.gamblersanonymous.org](https://www.gamblersanonymous.org)
  • Gambling Therapy: [https://www.gamblingtherapy.org](https://www.gamblingtherapy.org)
  • BeGambleAware: [https://www.begambleaware.org](https://www.begambleaware.org)

Raising Concerns: How Friends and Family Can Help

If you are concerned about someone's gambling habits, approaching the topic with care and understanding is important. Open communication is often the first step. You may wish to express your concerns calmly and directly, focusing on your observations and feelings rather than making accusations.

It can be helpful to research the support services available, such as those listed above, and offer to help the individual explore these options. Sometimes, simply having someone to talk to or assist with practical steps, like making a phone call or looking up information, can make a significant difference. Remember that these organisations are equipped to offer advice and support to those concerned about a gambler, not just the gambler themselves.

Your own well-being is also important. If you are finding the situation challenging, consider seeking support for yourself. Many of the organisations listed provide resources and advice for friends and family members dealing with the impact of problem gambling.